IT Complete + MSPs

IT Complete drives profit for MSPs

ProfitFuel is the result of Kaseya’s IT Complete platform, which increases profit and available cash for MSPs by reducing software costs, increasing technician efficiency, and powering all of the essential IT services small businesses demand today.

The role of IT in small business has evolved over the last two decades, from a background support function, to core business infrastructure, to what is now the very fabric and existence of the business itself.

Are you prepared to meet the demands of a changing customer base?

Deliver Essential It Services

Deliver all the technical capabilities the business requires; including Security, BCDR, and Compliance.

Increase Technician Efficiency

Must do more with less. Adapt to changing demands despite reduced budgets and staff

Control Your

Must find a way to immediately reduce hard costs for software KIT used to deliver managed services.

Deliver Essential Services

An Era of Transformation

Customer satisfaction increases 74% when the MSP is able to address the expanding needs of the business through Kaseya’s IT Complete platform. IT Complete has everything modern business needs in ONE integrated platform.

Each suite is comprised of products which can be licensed individually, or together, allowing the IT service provider to build out their functionality over time.

Kaseya’s solutions are best-of-breed in each category, but enhanced when used together…

Customer Satisfaction Increase
Increase Efficiency

Do More With Less

Kaseya’s suites are engineered to talk to each other at critical points in the technician’s workflow.

Completing the same task in competing systems can be a journey through 13 steps, across 5 products from 5 different vendors with 5 wildly different interfaces, and with 3 or more break-points where workflow has to stop so the tech can switch systems or manually retrieve information.

Kaseya’s workflow integration is proven to deliver more than 25% in technician efficiency, which means 25% more hours in the week to address business needs, and the savings of not having to hire more technicians…

Technician Efficiency Increase
Think about this:

Technicians waste as much as 50% of their time between tasks because of non-integrated software.

Workflow Showdown

Let's compare the same ticket in your current software side-by-side with Kaseya's IT Complete

Server Performance Alert – Investigate & Restore from Backup

The Other Solutions

Receive the Ticket in your PSA
Launch your RMM Application
Login to that RMM Application
Search for the affected system
Lookup password in external Password Management system
Initiate remote control session
Look for documentation and previous work performed
Login to separate backup product
Search for machine to restore
Execute restore process
Update any existing documentation
Close the ticket
From the ticket, automatically login and launch a remote session on the affected system..
Documentation and restore status for the system are right there. Initiate the restoration.
Update the documentation and close the ticket.
Working this ticket with IT Complete means:
  • 3 Steps vs well over 10
  • 1 Platform from 1 Vendor
  • 0 Break-points in the process
IT Complete Workflows

Complete integration is the ‘flow’ of ‘workflow’.

Our real workflow integrations are governed solely by Kaseya, and joined not application-to-application, but through our sustainable integration hub.

  • Code-independent applications
  • Joined in an API/Development Hub
  • Functions lead naturally to the next
  • Similar look & feel
  • Single sign-on
  • Consistent terms governed by one company

The IT Complete platform has more than 70 workflow integrations and adds 6-8 more each quarter.

Learn More about our Workflows
Control Costs

Savings = Profit

The software needed to manage IT Services typically accounts for as much as 30% of the budget of and MSP. Simply put, Kaseya’s solutions are less expensive; 33% less than competing solutions on average.

If an MSP has a $1M in revenue, Kaseya can instantly recoup an extra $100k in profit. Plus, with the integrated efficiency gains, Kaseya’s IT Complete drives as much as another $150k in saved labor costs.

Save hard costs, save labor costs, get more done, and acquire and retain more customers by meeting the critical needs of digitally transformed small business That’s PROFITFUEL.

Profit Margin Increase

Kaseya built IT Complete as a modern, comprehensive, workflow Integrated and cost-effective PLATFORM for all SMB IT needs. When put to use by an MSP, IT Complete acts as PROFITFUEL, increasing financial success through reduced costs, higher levels of technician efficiency, and the ability to acquire and retain customers by offering the critical services they demand.

Client Testimonials

Hear what our customers are saying