Integrations

Predicting Your Next Move to Save You Time

Most software integrations aren’t built to last. Short-term partnerships give way to changing priorities, release cycles and product goals. By owning the core technology, and integrating through a proprietary integrations hub, you can count on IT Complete workflow efficiencies for the long term.

View a Sample of Our Workflow Integrations

Licensing Integration for BMS billing

BMS + Compliance Manager

Compliance Manager sends # of Endpoints, # of Current Employees, # of Total users detail from latest compliance assessment to BMS for contract billing by Contract/Service

Save time by generating invoices for Compliance related activities with up-to-date information from Compliance Manager

Export Compliance issues to BMS Ticketing

BMS + Compliance Manager

Export Assessment Risks to BMS as tickets with the click of a button.

Saves time by creating ticket automatically to track/bill for work and ensure remediation is completed to maintain compliance.

Detected phishing attacks generate a ticket in BMS

BMS + Graphus

Whenever Graphus detects a phishing attack or a user reports a phishing message, BMS automatically creates a ticket containing the phishing email details.

Highlights phishing attacks and prioritizes their investigation/remediation by creating a ticket in BMS. Saves IT Professionals time and ensures phishing attacks don’t get missed.

Execute Agent Procedures on an endpoint from IT Glue

IT Glue + VSA

Ability to run VSA agent procedures for specific configurations from within IT Glue.

Improve the productivity of your technicians by allowing execution of VSA automation from within IT Glue removing the space between IT Glue and Kaseya VSA.

LiveConnect/Remote control an endpoint directly from IT Glue

IT Glue + VSA

Simple and expedient remote access to endpoints from within IT Glue

Improve the productivity of your technicians by allowing remote system access from within IT Glue removing the space between IT Glue and Kaseya VSA.

ITG Password vault support for VSA 1-Click

IT Glue + VSA

This enhancement expands the current functionality of traditional 1-Click, such that when IT Glue is integrated with VSA, and 1-Click is enabled for a VSA Agent, certain IT Glue “password” objects will be available for use in Remote Control activities for the Agent.

Save time and increase security with at-your-fingertips credentials for remote control without a technician needing to know actual passwords

Backup status on IT Glue Configuration items

IT Glue + Unitrends

Integrates backup status from the Unitrends Backup Portal across all customers and machines protected into the IT Glue user interface.

Cut down on the time it takes to manage backup by getting all of the information you need about your backups without leaving ITG and having to log into another website.

Backup Coverage reporting in IT Glue

IT Glue + Unitrends

Combining your managed configurations with your backup coverage, IT Glue produces a PDF report of your backup environment for any client you wish to see

Share internally to plug a hole in backup coverage, or to share with your client as an opportunity to sell more backup storage

Complete BMS Ticketing experience inside IT Glue

BMS + IT Glue

Open, close, edit, add notes, and log time to BMS tickets directly from IT Glue

  • Any updates made to a ticket either on BMS or IT Glue are automatically synchronized
  • Quickly access recently reviewed tickets
  • Display the pertinent machine data related to the ticket being viewed

Many technicians strongly prefer to work from inside their documentation platform–a complete ticketing experience inside IT Glue provides a technician with all of the information and functionality they need in one place, saving them time and increasing their efficiency.

  • Machine mapping
  • Single Sign-on

Ticketing Integration

BMS + Rocket Cyber

Automatically turn security incidents into critical PSA tickets

Highlights security incidents and prioritize their investigation/remediation by creating a ticket in BMS. Saves IT Professionals time and ensures critical security incidents don’t get missed.

VSA Live Connect in BMS

BMS + VSA

Launch a VSA Live Connect remote session to an asset from within a BMS ticket.

IT professionals can initiate a remote session to a machine/asset that needs troubleshooting without having to leave the BMS ticket they are working on, saving them time and making them more efficient.

Darkweb Credential monitoring in O365

Dark Web ID + Spanning

Spanning Administrators can view Dark Web compromised credentials for the tenant domains. DWID reports compromised credentials even if they are not current accounts in the domain.

Increase security for users and prevent cyber attacks by ensuring leaked passwords aren’t being used to login to Microsft 365

Darkweb Credential monitoring in Gsuite

Dark Web ID + Spanning

Spanning Administrators can view Dark Web compromised credentials for the tenant domains. DWID reports compromised credentials even if they are not current accounts in the domain.

Increase security for users and prevent cyber attacks by ensuring leaked passwords aren’t being used to login to Gsuite

In-context device documentation

VSA + IT Glue

Access to all automated documentation from IT Glue at your fingertips when troubleshooting in VSA.

Makes IT professionals more efficient and saves them time by not having to jump between multiple interfaces.

ITG Password vault support for VSA 1-Click

VSA + IT Glue

This enhancement expands the current functionality of traditional 1-Click, such that when IT Glue is integrated with VSA, and 1-Click is enabled for a VSA Agent, certain IT Glue “password” objects will be available for use in Remote Control activities for the Agent.

Makes IT professionals more efficient and saves them time by not having to switch between screens and manually enter passwords while in a remote control session.

Native ticketing integration with auto-remediation

VSA + BMS

VSA can natively open tickets in BMS based on monitoring criteria; workflows can be defined in BMS to automatically run agent procedures to resolve and close tickets

Makes IT professionals much more efficient with automatic ticket creation and remediation, saving them time and reducing their workload.

Asset synchronization integration for billing

VSA + BMS

BMS has native awareness of all assets in VSA for incident management and billing processes

MSPs no longer have to worry about manually entering billing information for assets they are remotely monitoring and managing for clients. With this integration, MSPs can ensure they are properly billing their customers for any assets that are being monitored and managed.

Unitrends (KUB)

VSA + Unitrends

Manage and view intelligent alerts, view backup and replication status, run backups and access appliances across your entire fleet through the VSA. See all appliances, jobs, and backups within VSA and tunnel to appliance to initiate backup or restore.

Saves IT professionals time and makes them much more efficient by providing a single pane of glass to manage and monitor backups and their integrity. Restores can be completed right from this single pane of glass, avoiding having to jump to multiple interfaces.

Spanning O365

VSA + Unitrends

Manage and monitor office 365 backups and complete restores within VSA. Add/update licenses across customers, and use single-sign on for detailed Microsoft 365 backup management through the VSA.

Saves IT professionals time and makes them much more efficient by providing a single pane of glass to manage and monitor backups and their integrity. Restores can be completed right from this single pane of glass, avoiding having to jump to multiple interfaces.

Unitrends Cloud Backup (KDCB)

VSA + Unitrends

Deploy and manage backup agents, backup policies and execute recoveries right from the VSA.

Saves IT professionals time and makes them much more efficient by providing a single pane of glass to manage and monitor backups and their integrity. Restores can be completed right from this single pane of glass, avoiding having to jump to multiple interfaces.

    Execute Agent Procedures on an endpoint from IT Glue LiveConnect/Remote control an endpoint directly from IT Glue ITG Password vault support for VSA 1-Click Backup status on IT Glue Configuration items Backup Coverage reporting in IT Glue Provide MAC address for VMware VMs to allow easy matching when syncing with IT Glue Complete BMS Ticketing experience inside IT Glue Search for and attach IT Glue documents as evidence of compliance Auto-suggest documents in BMS tickets ITG-BMS Built-In Canned Reports​ Agent Status on Network Glue Diagram
    IT Glue data shown inside BMS In-context device documentation ITG Password vault support for VSA 1-Click Native ticketing integration with auto-remediation Asset synchronization integration VSA End User (Client) portal integration Single pane-of glass operations for Advanced Network Mgmt Unitrends (KUB) Spanning O365 Unitrends Cloud Backup (KDCB) Data collection automation
    Single Sign-on Login with IT Complete Native ticketing integration Native ticketing integration Live Connect / Remote Control Single Sign-on Login with IT Complete Search for and attach IT Glue documents as evidence of compliance Licensing Integration for BMS billing Export Compliance issues to BMS Ticketing Data collection automation
    Populate BullPhish end-users in Graphus Unitrends (KUB) Unitrends Cloud Backup (KDCB) Backup Status in IT Glue Backup Coverage reporting in IT Glue Provide MAC address for VMware VMs to allow easy matching when syncing with IT Glue BDR Needs Analysis for Unitrends Deploy Rocket Cyber Agents Ticketing Integration Identification of sign-on issues inside Rocket Darkweb ID Search shown in Network Detective
    Darkweb ID alerts to BMS Ticketing Darkweb ID Credential monitoring in O365 Darkweb ID Credential monitoring in Gsuite Populate BullPhish end-users in Graphus Credential monitoring count in Passly at org level Credential monitoring status in Passly user level Traverse SSO with Passly VSA SSO with Passly ITG SSO with Passly BMS SSO with Passly DWID SSO with Passly
    Export discovered assets as Flexible Assets in IT Glue from the Reporter Create tickets from Network Detective identified Risks Create BMS contacts from discovered Exchange and O365 contacts during Network Detective assessment Create BMS configurations from discovered assets found during the Network Detective assessment BDR Needs Analysis for Unitrends Sites from Network Detective are shared with Compliance Manager DarkWeb ID Search shown in Network Detective Darkweb Credential monitoring in O365 Spanning O365 Customer Management Darkweb Credential monitoring in Gsuite Custom IT Glue reports in BMS
    Get IT Done.

    From complete endpoint management to the latest in security and compliance, the Kaseya family of solutions gets IT done for you.

    Get Started