Predicting Your Next Move to Save You Time

The Internal Vulnerability Alerts via VulScan feature offers Cyber Hawk users the ability to receive automatic notifications about changes in internal vulnerabilities. It eliminates the need for manual audits by providing a comprehensive and automated system to monitor potential compromises on computers and servers in the network.

This integration lets clients pass invocies from Autotask to QBO for real time billing syncs with the clients primary accounting platform.

The QBD integraiton affords us the opportunity to transfer invoices, timesheets, expenses and Purchase Orders to Quickbooks through the QB Webconnector for real time billing syncs with the clients primary accounting platform.

View Graphus threat statistics alongside other critical backup information for all your Microsoft 365 and Google Workspace clients protected by SaaS Protection. Rapidly identify SaaS protection clients who are missing Graphus protection and begin provisioning quickly.

Graphus email security provides an extra layer of defense for Datto SaaS Protection customers. Email security and phishing defense is a vital layer thay may completely prevent a data loss incident from ocurring in the first place.

Datto Unified Continuity Report pulls back up data directly from Datto’s API for each of the four Datto Continuity services –including Siris and Alto (BCDR), Cloud Continuity for PCs (CC4PC), and Datto Continuity for Microsoft Azure (DCMA) — and uses that to generate a comprehensive report in Network Detective Pro.

This is a “Hero” report that both MSPs (Managed Services Providers) and IT professionals can use to quickly and easily update their respective stakeholders that demonstrates their back-up responsibilities are being met.

The SaaS Protection back-up status of any protected cloud users, mailboxes, calendars and more from Microsoft 365 or Google Workspace automatically generates an “evidence” file which is stored as an “Exhibit” in the Compliance Manager GRC Site’s Files and Exhibits document storage area. This workflow automation eliminates the need for IT professionals to manually pull reports on information like last backup time from the Datto SaaS Protection Portal in the event of an audit and saves time by compiling all compliance-related evidence documents in one place.

Automates the creation and maintenance of AWS documentation in IT Glue pushed from Network Detective Pro. This integration is crucial for reducing operational inefficiencies and saving time for MSPs and IT technicians by automating a manual process.

Automatically bring in Datto Networking gear details next to the rest of your documentation.
No more blind spots! The new Datto Networking integration offers complete visibility into your client’s entire environment, for improved efficiency and reduced time waste by removing the need to searing for critical inforamtion needed to troubleshoot in multiple tools.

Troubleshoot and resolve issues faster with direct access to the endpoint from a ticket.

IT professionals can initiate a remote session to a machine/asset that needs troubleshooting without having to leave the PSA ticket they are working on, saving them time and making them more efficient.

BackupIQ intelligent alerting ensures you don’t miss alerts that YOU define as critical.

Being proactive about backup and disaster recovery is critical, but technicians finding time for it is another story. BackupIQ looks for anything that might jeopardize recoverability, security, or performance.​ Based on thresholds you define, when a potential issue is identified, BackupIQ will prioritize the severity, proactively open a support case or provide you with clear guidance for taking action.

Directly open the backup applicance to configure, backup, restore, and manage alerts. Instantly see what endpoints are being backed up. Save time by deploying and verifying Datto Continuity agents.

Integrating the top RMM and top BCDR solution will enable technicians to easily perform backup and recovery tasks more efficiently.

Troubleshoot and resolve issues faster with direct access to IT Glue documentation and passwords within the Datto RMM interface.

The IT Glue password integration in Datto RMM makes logging into remote endpoints quicker, less error-prone and more secure. The integration supports all passwords, incl. vaulted passwords and a full audit trail is available.

Network Detective Pro has a custom report that details the back-up requirements of a given network environment, and includes data from Datto BCDR’s catalog for the recommended products to sell.

This feature speeds up and improves the close rate when selling Datto BCDR. Automated data collectors save time in scoping the work, and automated report generation cuts down the time in creating proposals and the guess-work out of which products to sell.

VSA 10 can natively open tickets in Autotask based on monitoring criteria; workflows can be defined in Autotask to automatically run agent procedures to resolve and close tickets. Autotask ticket actions can be easily automated using the Automation Workflow Builder.

Makes IT professionals much more efficient with automatic ticket creation and remediation, saving them time and reducing their workload.

Manage and view intelligent alerts, view backup and replication status, run backups and access appliances across your entire fleet through the VSA 10. See all appliances, jobs, and backups within VSA 10 and tunnel to appliance to initiate backup or restore.

Saves IT professionals time and makes them much more efficient by providing a single pane of glass to manage and monitor backups and their integrity. Restores can be completed right from this single pane of glass, avoiding having to jump to multiple interfaces.

VSA 10 can natively open tickets in Vorex based on monitoring criteria; workflows can be defined in Vorex to automatically run agent procedures to resolve and close tickets. Vorex ticket actions can be easily automated using the Automation Workflow Builder.

Makes IT professionals much more efficient with automatic ticket creation and remediation, saving them time and reducing their workload.

VSA 10 can natively open tickets in BMS based on monitoring criteria; workflows can be defined in BMS to automatically run agent procedures to resolve and close tickets. BMS ticket actions can be easily automated using the Automation Workflow Builder.

Makes IT professionals much more efficient with automatic ticket creation and remediation, saving them time and reducing their workload.

This enhancement expands the current functionality of traditional 1-Click, such that when IT Glue is integrated with VSA, and 1-Click is enabled for a VSA 10 Agent, certain IT Glue “password” objects will be available for use in Remote Control activities for the Agent.

Makes IT professionals more efficient and saves them time by not having to switch between screens and manually enter passwords while in a remote control session.

Access to all automated documentation from IT Glue at your fingertips when troubleshooting in VSA 10.

Makes IT professionals more efficient and saves them time by not having to jump between multiple interfaces.

Manage and monitor Salesforce backups and complete restores within VSA. Add/update licenses across customers, and use single sign-on for detailed Salesforce backup management through the VSA.

Saves IT professionals time and makes them much more efficient by providing a single pane of glass to manage and monitor backups and their integrity. Restores can be completed right from this single pane of glass, avoiding having to jump to multiple interfaces.

IT Professionals can save time by deploying and verifying Datto Continuity agents within VSA 10. They can then monitor BCDR for availabiltiy and whether a backup was successful. Directly link into the backup applicance to configure, backup, restore, and manage alerts.

Integrating the top RMM and top BCDR solution will enable technicians to easily perform backup and recovery tasks more efficiently.

IT Professionals can save time by deploying and verifying Datto Continuity agents within VSA. They can then monitor BCDR for availabiltiy and whether a backup was successful. Directly link into the backup applicance to configure, backup, restore, and manage alerts.

Integrating the top RMM and top BCDR solution will enable technicians to easily perform backup and recovery tasks more efficiently.

Users can review the Autotask PDF invoice and pay directly in the ConnectBooster client portal.

MSPs do not need to manually send a PDF invoice separately to their customers, and their customers can easily review their invoice, and pay directly in the client portal.

BackupIQ Alerts created in UniView from Spanning for Microsoft 365 can automatically create a ticket in Autotask. Alerts such as failed backups, and assets that have not had a recent backup are included.

Remove the need to manually check for Microsoft 365 backup alerts by having these alerts automatically create tickets in Autotask. Failed and incomplete backups puts organizations at risk if they are not quickly resolved. These important alerts can easily and quickly be triaged alongside your other client requests reducing the risk to your organization. If an alert has been resolved, such as a subsequent backup succeeding, the ticket can automatically be closed.

BackupIQ Alerts created in UniView from Spanning for Microsoft 365 can automatically create a ticket in BMS. Alerts such as failed backups, and assets that have not had a recent backup are included.

Remove the need to manually check for Microsoft 365 backup alerts by having these alerts automatically create tickets in BMS. Failed and incomplete backups puts organizations at risk if they are not quickly resolved. These important alerts can easily and quickly be triaged alongside your other client requests reducing the risk to your organization. If an alert has been resolved, such as a subsequent backup succeeding, the ticket can automatically be closed.

IT Glue Checklist templates can be used to create an instance of a checklist on a BMS Ticket.

IT Glue checklist templates allow users to provide dynamic content to standardized procedures. Making these available to be added to tickets ensures that technicians follow all the steps required to quickly and accuretely resolve tickets which reduces rework and ticket re-open rates.

Key statistics of a Kaseya Quote Manager quote and order are displayed in the insights panel of Autotask Opportunities and Tickets, such as quote status, total value and any related purchase and sales orders.

Remove the need to manually check the status of Kaseya Quote Manager quotes by easily seeing key statistics when you are already working in Autotask. Increased visibiltiy of the quote lifecycle can improve pipeline management and reduce sales cycle times.

When a quote is accepted by the customer, Kaseya Quote Manager users can now use the Won Opportunity Wizard to automatically convert the line items of the quote to Autotask Contracts and Services.

The Won Opportunity Wizard increases accuracy and speed of provisioning by automatically creating the appropriate contracts and serices in Autotask based on the items quoted. This removes the need for Autotask users to manually create or update contracts which could lead to billing errors creating a poor customer experience.