Intelligence

Work Smarter With Our Utilization AI.

The multi-function technician is too busy doing real work to fully research, train and gain proficiency within every piece of software. ‘Cooper’, IT Complete’s Utilization AI, identifies usage patterns and alerts you to opportunities to better utilize the features, integrations, and training available to you.

ResearchingOptionsSlowedEffectivenessBuyingDuplicateToolsManual Work-Arounds
The Problem

Having a tool doesn’t make it useful.

Using manual work-arounds or duplicate tools to get the job done leads to a tremendous waste of time and resources for IT departments. Kaseya is the first and only vendor to solve this issue, with an AI designed to elevate and drive utilization of platform features.

By tracking the telemetry of user behavior, the Kaseya AI informs users how to maximize the value of their investment by alerting the user to unused functions, time-saving integrations, alternative workflows to accomplish tasks, and more.

73%

Of software users do not get refreshed training or certification over time – making it impossible to get full value for their investments.

18%

Of software functions, on average, are new each year.

98%

Of software products do not contain any coaching/tools to discover new functions.

The Solution

Module & Feature Utilization

Measures and alerts technicians when they are not using the full features of their modules. Leverages login and user meta-data to encourage users to get the most out of their existing Kaseya tools.

Integration Utilization

Measures and alerts technicians when they are not using the full integrations of Kaseya solutions. Leverages API/Integration Hub meta-data to identify and encourage full value of suite integrations.

Technician Readiness Optimization

Keeps track of technician knowledge and education on modules, recommends and alerts to additional training/content to consume to ensure technician is utilizing the most recent capabilities of the technology.

Intelligence Engine

Get the Full Value Out of Your Software Platform

IT Complete includes an AI-based Intelligence engine – “COOPER” to improve technology utilization. It proactively lets the technician know what they can do to get the full value out of their software. This passive mechanism does not require action from the technician of the Manager/Executive, while providing a massive uplift in the value and efficiency of owned Kaseya solutions.

A Friend at Your Side

This Dog Teaches You New Tricks

  • EVERY MODULE of IT Complete

    Leverages the COOPER INTELLIGENCE ENGINE, ensuring your usage optimization so you get the maximum value from your Kaseya solutions.

  • Increase Technician Efficiency

    Given how little of the depth and breadth of most software is typically used, COOPER’s revolutionary utilization-focused AI can increase utilization - and therefor technician efficiency - by up to 50%

  • COOPER is always learning new tricks.

    By identifying usage patterns from our software, COOPER can sniff out new methods to solve common problems - even those our engineers never thought of.  That’s the benefit of AI; he learns from everyone’s contributions.

Client Testimonials

Hear what our customers are saying

"We chose to build the majority of our stack with Kaseya because we found that our goals and values directly aligned with their products, services and people."

Brandon Fogliano Director of Technology, Corporate Technologies Group

"Kaseya's products are mature so you can put what you need in, and get out what you need tenfold"

Rick Jordan CEO and Founder, ReachOut Technology

"With Kaseya, we've been able to significantly improve our ticket resolution time. BMS enforces more details in our help desk process, and now it's easier than ever to find those details and other relevant information with IT Glue"

Eric Johnson President of Credo Technology Group, LLC.

"The synergy between Vorex, IT Glue and VSA allowed us to scale our service level to that of a 10-12 person IT department with just the two of us. Also, being able to consolidate (and trust) billing has saved us more than 50 hours per month alone."

John Tkalcich Director of Technology, Staples-Motley School District
Get IT Done.

From complete endpoint management to the latest in security and compliance, the Kaseya family of solutions gets IT done for you.

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