Solutions > PSA / Service Desk

Now Serving #743,606…

Multi-Function IT Professionals are overloaded with work requests, so having an easy-to-use, integrated, and fast system for managing their work queue is essential.

CostLackingIntegrationsSlow orClunkyTooComplexOther
What's the worst part of your current PSA?
The Need

Always Know What’s Next

The number and complexity of endpoints continues to climb exponentially in today’s Small Businesses. It’s no longer enough to manage a handful of desktop PCs in a world where new devices and services arrive daily.

A modern RMM must seamlessly manage a vast and growing number of mobile devices, traditional PCs and Macs, servers and network devices, cloud infrastructure, and more. Perhaps more importantly, it must enable a single technician to manage all of it with efficiency, speed, and intuitive control, since the size of teams isn’t climbing as quickly as the number of endpoints.

The Answer

100% of the Function

BMS is purpose-built for multi-function IT.

200% of the Integrations

More support as soon as you need IT.

30% of the Software Cost

Compared to other providers’ similar solutions.

BMS Is the Answer

Kaseya’s solution answers all the shortcomings of other platforms. ALL of the functionality you need, deeply integrated with the RMM, IT Documentation and other services so you can accept jobs, fix/remediate the issues, and close tickets in one seamlessly integrated process.

PSA with BMS

What You Don’t Know…

As if task management wasn’t enough, a multi-function IT technician is estimated to lose as much as 50% of their potential working hours tracking down information, managing tasks, switching between applications, or noting changes – time spent searching or recording
rather than doing, and typical tools fail to speed up that process…

IT Complete doesn’t stop with making job management easier, It’s built to integrate and expedite every part of your workflow. So, we added a deeply integrated IT Documentation Service into the platform, allowing you to retrieve and retain critical Information without having to interrupt what you’re doing…

Up Next: Documentation Suite
Client Testimonials

Hear what our customers are saying

"We chose to build the majority of our stack with Kaseya because we found that our goals and values directly aligned with their products, services and people."

Brandon Fogliano Director of Technology, Corporate Technologies Group

"Kaseya's products are mature so you can put what you need in, and get out what you need tenfold"

Rick Jordan CEO and Founder, ReachOut Technology

"With Kaseya, we've been able to significantly improve our ticket resolution time. BMS enforces more details in our help desk process, and now it's easier than ever to find those details and other relevant information with IT Glue"

Eric Johnson President of Credo Technology Group, LLC.

"The synergy between Vorex, IT Glue and VSA allowed us to scale our service level to that of a 10-12 person IT department with just the two of us. Also, being able to consolidate (and trust) billing has saved us more than 50 hours per month alone."

John Tkalcich Director of Technology, Staples-Motley School District
Get IT Done.

From complete endpoint management to the latest in security and compliance, the Kaseya family of solutions gets IT done for you.

Get Started