Solutions > PSA / Service Desk

Now Serving #743,606…

Multi-Function IT Professionals are overloaded with work requests, so having an easy-to-use, integrated, and fast system for managing their work queue is essential.

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What's the worst part of your current PSA?
The Need

Always Know What’s Next

The number and complexity of endpoints continues to climb exponentially in today’s Small Businesses. It’s no longer enough to manage a handful of desktop PCs in a world where new devices and services arrive daily.

A modern RMM must seamlessly manage a vast and growing number of mobile devices, traditional PCs and Macs, servers and network devices, cloud infrastructure, and more. Perhaps more importantly, it must enable a single technician to manage all of it with efficiency, speed, and intuitive control, since the size of teams isn’t climbing as quickly as the number of endpoints.

Visibility Across Your Entire Business

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business. Whether you’re an emerging MSP looking at implementing your first PSA or an established MSP switching platforms, Autotask PSA enables you to centralize business operations and make data-driven decisions to improve service, productivity and profitability.

Enable Data-Driven Decisions

Powerful analytics and intuitive dashboards provide actionable business insights for every role.

PSA Software Tailored to You

Open-architecture and APIs enable tight integration with 200+ industry-leading tools to maximize business efficiency.

100% of the Function

Purpose-built for multi-function IT.

200% of the Integrations

More support as soon as you need IT.

30% of the Software Cost

Compared to other providers’ similar solutions.

End-to-End Next-Gen Solution

Everything you need to delight your customers

Run your entire business, from ticketing, project management, quoting to billing, and more, all in a modern and intuitive platform.

Flawless Billing

Eradicate billing errors & inefficiencies completely

BMS eliminates human error with end-to-end billing automation for accurate and timely invoices every single time.

PSA with BMS

What You Don’t Know…

As if task management wasn’t enough, a multi-function IT technician is estimated to lose as much as 50% of their potential working hours tracking down information, managing tasks, switching between applications, or noting changes – time spent searching or recording
rather than doing, and typical tools fail to speed up that process…

IT Complete doesn’t stop with making job management easier, cloud-managed WiFi Access Points deliver powerful wireless networks with optimized coverage and seamless roaming.

Up Next: Networking Suite
Client Testimonials

Hear what our customers are saying

"Kaseya has a broad umbrella of technical tools, and at the same time, Logically has a need to standardize our tech stack on best-of-breed solutions while minimizing the number of vendor relationships to maintain. So, it’s just the marrying of those two. To me, this has been the definition of a partnership,” Chris explained, adding “Kaseya is the difference between a partner and just another tech vendor."

"We chose to build the majority of our stack with Kaseya because we found that our goals and values directly aligned with their products, services and people."

Brandon Fogliano Director of Technology, Corporate Technologies Group

"Kaseya's products are mature so you can put what you need in, and get out what you need tenfold"

Rick Jordan CEO and Founder, ReachOut Technology

"With Kaseya, we've been able to significantly improve our ticket resolution time. BMS enforces more details in our help desk process, and now it's easier than ever to find those details and other relevant information with IT Glue"

Eric Johnson President of Credo Technology Group, LLC.

"The synergy between Vorex, IT Glue and VSA allowed us to scale our service level to that of a 10-12 person IT department with just the two of us. Also, being able to consolidate (and trust) billing has saved us more than 50 hours per month alone."

John Tkalcich Director of Technology, Staples-Motley School District
Get IT Done.

From complete endpoint management to the latest in security and compliance, the Kaseya family of solutions gets IT done for you.

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