Predicting Your Next Move to Save You Time

VSA 10 can natively open tickets in BMS based on monitoring criteria; workflows can be defined in BMS to automatically run agent procedures to resolve and close tickets. BMS ticket actions can be easily automated using the Automation Workflow Builder.

Makes IT professionals much more efficient with automatic ticket creation and remediation, saving them time and reducing their workload.

BackupIQ Alerts created in UniView from Spanning for Microsoft 365 can automatically create a ticket in BMS. Alerts such as failed backups, and assets that have not had a recent backup are included.

Remove the need to manually check for Microsoft 365 backup alerts by having these alerts automatically create tickets in BMS. Failed and incomplete backups puts organizations at risk if they are not quickly resolved. These important alerts can easily and quickly be triaged alongside your other client requests reducing the risk to your organization. If an alert has been resolved, such as a subsequent backup succeeding, the ticket can automatically be closed.

IT Glue Checklist templates can be used to create an instance of a checklist on a BMS Ticket.

IT Glue checklist templates allow users to provide dynamic content to standardized procedures. Making these available to be added to tickets ensures that technicians follow all the steps required to quickly and accuretely resolve tickets which reduces rework and ticket re-open rates.

Simplifies the billing process with a direct payment and accounting integration.

By automating the entire collections process, ConnectBooster automatically collects paymets based on present rules and contracts in Kaseya BMS software. Providing a single platform that seamlessly bills, collects and reconciles invoicing.

Create tickets based on alerts and warnings.

Increase operational efficiency and savetime and resources with automated ticket creation in Kaseya BMS based on alerts in Unitrends.

Execute agent procedures on a VSA endpoint from a BMS workflow

Stay within the BMS workflow while executing a VSA endpoint agent procedure.

Simplifies the billing process with a direct payment and accounting integration.

By automating the entire collections process, ConnectBooster automatically collects paymets based on present rules and contracts in Kaseya BMS software. Providing a single platform that seamlessly bills, collects and reconciles invoicing.

SAML Access allows users to login with a single credential to all their resources.
Just in Time provisioning allows for the SAML group to be sync’d into the product from Passly.

Makes it exceptionally easier to login while increasing security by using SAML logins with 2FA enforcement.

Bill in BMS anything stored as a Flexible Asset in IT Glue, this enables billing of licenses, O365 information, and more automatically.

MSPs struggle to accurately and efficiently bill their clients for the services they are consuming from the MSP. This can lead to lost revenue and time in reconciling and generating the invoices. This integration removes the complexity of reconciliation, increases billing accuracy and saves time by automatically reconciling anything stored as a flexible asset and then enables invoice generation.

Create Service tickets in BMS for discovered credential compromises.

IT Professionals use BMS ticketing to organize and prioritize their workload. By generating the ticket automatically not only are technicians becoming more efficient but it also allows them to quickly address tickets related to compromised credentials, increasing their security posture.

Bill in BMS anything stored as a Flexible Asset in IT Glue. This enables billing of licenses, O365 information, and more automatically without manual reconciliation.

Reduces the time and effort it takes MSPs to manually reconcile and bill their customers for flexible assets such as O365 information and other licenses. This ensures MSPs are not only properly billing their customers but also saving valuable resources that would normally be spent on manual billing efforts.

Compliance Manager sends # of Endpoints, # of Current Employees, # of Total users detail from latest compliance assessment to BMS for contract billing by Contract/Service

Save time by generating invoices for Compliance related activities with up-to-date information from Compliance Manager

Export Assessment Risks to BMS as tickets with the click of a button.

Saves time by creating ticket automatically to track/bill for work and ensure remediation is completed to maintain compliance.

Whenever Graphus detects a phishing attack or a user reports a phishing message, BMS automatically creates a ticket containing the phishing email details.

Highlights phishing attacks and prioritizes their investigation/remediation by creating a ticket in BMS. Saves IT Professionals time and ensures phishing attacks don’t get missed.

Open, close, edit, add notes, and log time to BMS tickets directly from IT Glue

• Any updates made to a ticket either on BMS or IT Glue are automatically synchronized
• Quickly access recently reviewed tickets
• Display the pertinent machine data related to the ticket being viewed

Many technicians strongly prefer to work from inside their documentation platform–a complete ticketing experience inside IT Glue provides a technician with all of the information and functionality they need in one place, saving them time and increasing their efficiency.

• Machine mapping
• Single Sign-on

Automatically turn security incidents into critical PSA tickets

Highlights security incidents and prioritize their investigation/remediation by creating a ticket in BMS. Saves IT Professionals time and ensures critical security incidents don’t get missed.

Launch a VSA Live Connect remote session to an asset from within a BMS ticket.

IT professionals can initiate a remote session to a machine/asset that needs troubleshooting without having to leave the BMS ticket they are working on, saving them time and making them more efficient.

VSA can natively open tickets in BMS based on monitoring criteria; workflows can be defined in BMS to automatically run agent procedures to resolve and close tickets

Makes IT professionals much more efficient with automatic ticket creation and remediation, saving them time and reducing their workload.

BMS has native awareness of all assets in VSA for incident management and billing processes

MSPs no longer have to worry about manually entering billing information for assets they are remotely monitoring and managing for clients. With this integration, MSPs can ensure they are properly billing their customers for any assets that are being monitored and managed.