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Let's compare the same ticket in your current software side-by-side with Kaseya's IT Complete

Server Performance Alert – Investigate & Restore from Backup

The Other Solutions

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Receive the Ticket in your PSA
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Launch your RMM Application
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Login to that RMM Application
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Search for the affected system
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Lookup password in external Password Management system
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Initiate remote control session
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Look for documentation and previous work performed
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Login to separate backup product
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Search for machine to restore
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Execute restore process
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Update any existing documentation
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Close the ticket
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From the ticket, automatically login and launch a remote session on the affected system..
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Documentation and restore status for the system are right there. Initiate the restoration.
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Update the documentation and close the ticket.
Working this ticket with IT Complete means:
  • 3 Steps vs well over 10
  • 1 Platform from 1 Vendor
  • 0 Break-points in the process
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