It Documentation

Where did I put that?
Why did you do that?

With so much to do, it can be difficult to remember every change, password, patch or policy implementation. Integrated IT documentation puts the information you need at your fingertips.

The Need

I Don’t Have Time to FIND Let Alone RTFM…

With rising complexity, fewer technicians, and an overwhelming increase in total IT demands, documentation is more critical than ever before. Worse, most MSPs waste as much as 50% of their technician work time huting down information on changes, updates, passwords etc. Getting this time back is the key to getting more done with less…

20% of a technician’s time is wasted searching for information.

The Answer
Structured Documentation

Structured Documentation

IT Glue provides a documentation framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of organizing your clients’ information to effectively service them.

Structured Documentation

Relationship Mapping

Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips.

Secure Passwords

Secure Password Management

Secure your world with an immutable audit trail and next-generation password management engine, which is fully integrated and linked with all of your documentation.


30+ Native Integrations

We have dozens of integrations with major PSA, RMM, BDR and other platforms, alongside our public API, making IT Glue the single source of truth for your business.

Enhanced Security

Enterprise-Grade Security

With features like SOC 2 compliance, our secure password vault, access control, and more, you can have confidence in the security of your information.

Kaseya responds

IT Glue remembers everything

We’ve integrated IT Glue deeply across our entire platform, so you can get the information you need, when and where you need it, without having to leave the task you’re trying to complete.

Documentation with IT Glue

Jump to the Fix

The key difference for IT Complete is in uniting functions like IT Documentation with the rest of your IT workflow. Rather than a siloed tool within a sea of solutions from different vendors, with different interfaces, and different technologies, Kaseya’s Suite ties together everything you need to get IT done.

With IT Glue, you can seamlessly manage network devices, initiate a restore from backup, and manage your ticket queue. When the pieces are put together, the whole is greater than the sum of the parts.

Our IT Documentation solution is linked to our RMM Suite in the platform, allowing you to manage your network and document changes in one uninterrupted path.

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