Integrations

Predicting Your Next Move to Save You Time

Most software integrations aren’t built to last. Short-term partnerships give way to changing priorities, release cycles and product goals. By owning the core technology, and integrating through a proprietary integrations hub, you can count on IT Complete workflow efficiencies for the long term.

View a Sample of Our Workflow Integrations

Spanning Backup User Insights in IT Glue

IT Glue + Spanning

BackupIQ Intelligent Alerting for Spanning Backup for Salesforce

Spanning + Unitrends

BackupIQ Intelligent Alerting for Spanning Backup for Google Workspace

Spanning + Unitrends

Spanning for Salesforce and UniView

Spanning + Unitrends

BackupIQ Intelligent Alerting in Spanning for Microsoft 365

Unitrends + Spanning

BackupIQ intelligent alerting ensures you don’t miss alerts that YOU define as critical.

Being proactive about backup and disaster recovery is critical, but technicians finding time for it is another story. BackupIQ looks for anything that might jeopardize recoverability, security, or performance.​ Based on thresholds you define, when a potential issue is identified, BackupIQ will prioritize the severity, proactively open a support case or provide you with clear guidance for taking action.

VSA and Spanning for Salesforce

VSA + Spanning

Manage and monitor Salesforce backups and complete restores within VSA. Add/update licenses across customers, and use single sign-on for detailed Salesforce backup management through the VSA.

Saves IT professionals time and makes them much more efficient by providing a single pane of glass to manage and monitor backups and their integrity. Restores can be completed right from this single pane of glass, avoiding having to jump to multiple interfaces.

Microsoft 365 Alerts Creates Autotask Tickets

Autotask + Spanning

BackupIQ Alerts created in UniView from Spanning for Microsoft 365 can automatically create a ticket in Autotask. Alerts such as failed backups, and assets that have not had a recent backup are included.

Remove the need to manually check for Microsoft 365 backup alerts by having these alerts automatically create tickets in Autotask. Failed and incomplete backups puts organizations at risk if they are not quickly resolved. These important alerts can easily and quickly be triaged alongside your other client requests reducing the risk to your organization. If an alert has been resolved, such as a subsequent backup succeeding, the ticket can automatically be closed.

Microsoft 365 Alerts Creates BMS Tickets

BMS + Spanning

BackupIQ Alerts created in UniView from Spanning for Microsoft 365 can automatically create a ticket in BMS. Alerts such as failed backups, and assets that have not had a recent backup are included.

Remove the need to manually check for Microsoft 365 backup alerts by having these alerts automatically create tickets in BMS. Failed and incomplete backups puts organizations at risk if they are not quickly resolved. These important alerts can easily and quickly be triaged alongside your other client requests reducing the risk to your organization. If an alert has been resolved, such as a subsequent backup succeeding, the ticket can automatically be closed.

Unitrends Portal integration with Spanning for Microsoft 365

Unitrends + Spanning

Integration between Unitrends Portal and Spanning is a foundation for further integration with IT Glue, to get the Spanning backup status over there. In the future, it will automatically enable users to check backup status and manage their tenants inside Unitrends Portal directly.

Saves IT professionals time and makes them more efficient by synchronizing their clients between IT Glue and Unitrends. This reduces the effort and time required to perform routine backup health checks, and removes duplicative effort across systems.

Dark Web Credential Monitoring in Microsoft 365

Dark Web ID + Spanning

Spanning Administrators can view Dark Web compromised credentials for the tenant domains. DWID reports compromised credentials even if they are not current accounts in the domain.

Increase security for users and prevent cyber attacks by ensuring leaked passwords aren’t being used to login to Microsft 365

Dark Web Credential Monitoring in Google Workspace

Spanning + Dark Web ID

Spanning Administrators can view Dark Web compromised credentials for the tenant domains. DWID reports compromised credentials even if they are not current accounts in the domain.

Increase security for users and prevent cyber attacks by ensuring leaked passwords aren’t being used to login to Gsuite

    Execute Agent Procedures on an endpoint from IT Glue LiveConnect/Remote control an endpoint directly from IT Glue ITG Password vault support for VSA 1-Click Backup status on IT Glue Configuration items Backup Coverage reporting in IT Glue Provide MAC address for VMware VMs to allow easy matching when syncing with IT Glue Complete BMS Ticketing experience inside IT Glue Search for and attach IT Glue documents as evidence of compliance Auto-suggest documents in BMS tickets ITG-BMS Built-In Canned Reports​ Agent Status on Network Glue Diagram
    IT Glue data shown inside BMS In-context device documentation ITG Password vault support for VSA 1-Click Native ticketing integration with auto-remediation Asset synchronization integration VSA End User (Client) portal integration Single pane-of glass operations for Advanced Network Mgmt Unitrends (KUB) Spanning O365 Unitrends Cloud Backup (KDCB) Data collection automation
    Single Sign-on Login with IT Complete Native ticketing integration Native ticketing integration Live Connect / Remote Control Single Sign-on Login with IT Complete Search for and attach IT Glue documents as evidence of compliance Licensing Integration for BMS billing Export Compliance issues to BMS Ticketing Data collection automation
    Populate BullPhish end-users in Graphus Unitrends (KUB) Unitrends Cloud Backup (KDCB) Backup Status in IT Glue Backup Coverage reporting in IT Glue Provide MAC address for VMware VMs to allow easy matching when syncing with IT Glue BDR Needs Analysis for Unitrends Deploy Rocket Cyber Agents Ticketing Integration Identification of sign-on issues inside Rocket Darkweb ID Search shown in Network Detective
    Darkweb ID alerts to BMS Ticketing Darkweb ID Credential monitoring in O365 Darkweb ID Credential monitoring in Gsuite Populate BullPhish end-users in Graphus Credential monitoring count in Passly at org level Credential monitoring status in Passly user level Traverse SSO with Passly VSA SSO with Passly ITG SSO with Passly BMS SSO with Passly DWID SSO with Passly
    Export discovered assets as Flexible Assets in IT Glue from the Reporter Create tickets from Network Detective identified Risks Create BMS contacts from discovered Exchange and O365 contacts during Network Detective assessment Create BMS configurations from discovered assets found during the Network Detective assessment BDR Needs Analysis for Unitrends Sites from Network Detective are shared with Compliance Manager DarkWeb ID Search shown in Network Detective Darkweb Credential monitoring in O365 Spanning O365 Customer Management Darkweb Credential monitoring in Gsuite Custom IT Glue reports in BMS
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